Product Quality Guarantee

PRODUCT QUALITY GUARANTEE (the "Guarantee")

1. Supplier means Plantation Shutters with registration number: 2013/158979/07.
2. Customer means as defined in the Supplier’s Terms and Conditions ("T&C's").
3. Product means as defined in the Supplier’s T&C's.

4. 4.	The Supplier warrants that the Products are free from defects in the materials used and in the workmanship of the Product from the date of Delivery to the Customer, for a period as defined in the following table:

    

   Internal Shutters (All Areas)

    

   	Aluminium Shutters		Timber Shutters
   	A1	A2 & A3	T1	T2
   Material	12 years	10 years	5 years	4 years
   Locks	5 years	5 years	No Locks on Timber Shutters
   Sliding Gear	5 years	5 years	5 years	4 years
   Steel Components	5 years	5 years	5 years	4 years
   Plastic Components	12 years	10 years	5 years	4 years

    

   External Shutters (Aluminium Shutters Only)

    

   	50m to 5kms from the Shoreline	5kms to 15kms from the Shoreline	More than 15kms from the Shoreline
   			A1	A2 & A3
   Material	5 years	10 years	12 years	10 years
   Locks	5 years	5 years	5 years	5 years
   Sliding Gear	5 years	5 years	5 years	5 years
   Steel Components	3 years	3 years	5 years	3 years
   Plastic Components	10 years	10 years	10 years	10 years

5. The Product quality guarantee outlined in clause 4 above, is subject thereto that the Product:
   1. Was installed, altered and repaired only by an installer duly authorised thereto by the Supplier;
   2. Was at all times used for the purpose for which it was designed;
   3. Must be or have been cared for and maintained strictly in accordance with the suggested care and maintenance instructions; and
   4. No damage, deterioration or malfunction from any alteration, modification, improper or unreasonable use or maintenance misuse, abuse, accident, neglect, direct exposure to water (Timber shutter only), and /or fire.
6. The guarantee excludes any and all deterioration or damage due to fair wear and tear of the Product.
7. Should the Customer be required to enforce the guarantee the following will apply:
   1. An authorised representative of the Supplier will inspect the Product at its place of instalment before the Product is repaired, removed or replaced;
   2. The Supplier will bear the costs of transport and repairs or replacement in order to effect the remedy; and
   3. The Supplier will make all efforts to effect the remedy efficiently.